Privacy Policy

Last updated: 1 June 2026

VicSport Ltd ("VicSports", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website Vic-Sports.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Who We Are

VicSport Ltd is a sports ticketing and VIP hospitality company registered in the United Kingdom. Our registered address is 1 Pall Mall East, London SW1Y 5AU. We operate primarily as a service provider to customers in New Zealand and internationally. You can contact our Data Protection team at VicSport@proton.me or by telephone at +44 20 7123 4567.

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties. Specifically, this includes:

Personal Identification Information: Name, email address, phone number, billing address, and date of birth (required for some events).
Payment Information: Credit/debit card details, PayPal account information. Note that payment processing is handled by our secure third-party payment processors and we do not store full card numbers on our servers.
Transaction Data: Details of tickets and packages purchased, booking references, and correspondence related to your orders.
Usage Data: IP address, browser type and version, device type, pages visited, time spent on each page, referring URLs, and other analytics data collected through cookies and similar technologies.
Communication Data: Messages you send us via email, phone, live chat, or social media.
Marketing Preferences: Your preferences for receiving marketing communications from us and our partners.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfil your ticket and hospitality bookings.
To communicate with you about your orders, including booking confirmations, e-tickets, and updates regarding your events.
To provide customer support and respond to your enquiries.
To send you marketing communications about upcoming events and special offers — only where you have given us permission to do so.
To improve our website and services through analytics and user feedback.
To comply with legal obligations, including financial record-keeping and fraud prevention.
To enforce our Terms of Service and protect the rights and safety of VicSports and our customers.

4. Legal Basis for Processing (GDPR)

For customers located in the UK, European Union, or New Zealand (under the Privacy Act 2020), we process your personal data on the following legal grounds:

Contractual Necessity: Processing required to fulfil your booking contract.
Legitimate Interests: Analytics and fraud prevention activities that are necessary for operating our business.
Consent: Where you have explicitly consented to marketing communications or non-essential cookies.
Legal Obligation: Where we are required by law to retain certain records.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with:

Event Venues and Organisers: To validate and process your ticket purchase and arrange any access requirements.
Payment Processors: Including Stripe, PayPal, and authorised card networks, for secure payment processing.
Service Providers: Including email delivery services, analytics providers, and customer support platforms — all bound by strict data processing agreements.
Legal Authorities: Where required by law or to protect the rights and safety of VicSports or the public.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 7 years for financial compliance purposes. Marketing data is retained until you withdraw consent. You may request deletion of your data at any time by contacting VicSport@proton.me, subject to our legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data.
Right to correct inaccurate or incomplete data.
Right to erasure ("right to be forgotten").
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time.

To exercise any of these rights, please contact us at VicSport@proton.me. We will respond within 30 days of receiving your request.

8. Cookies

Our website uses cookies and similar tracking technologies. For full details of how we use cookies, please refer to our Cookie Policy. You can manage your cookie preferences at any time via the cookie settings banner on our website.

9. Security

We implement industry-standard security measures to protect your personal information, including TLS/SSL encryption for data transmission, secure payment processing through PCI-DSS compliant providers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

VicSports operates from the United Kingdom and serves customers globally, including in New Zealand. Your personal data may be transferred to and processed in countries outside your own. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at VicSport@proton.me.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of VicSports after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: VicSport@proton.me
Phone: +44 20 7123 4567
Post: VicSport Ltd, 1 Pall Mall East, London SW1Y 5AU, United Kingdom